The global mailbox is created in the Mailboxes section by selecting the option Use mailboxes in the entity . The characteristics that differentiate it from the rest of concrete mailboxes are that:
- It is created automatically and cannot be removed manually.
- There is only one per entity.
- It contains all the specific and generic services of the entity, both current and future.
- Initially, it has no users added. You need to add them.
The global mailbox is created automatically and contains all the services of the entity, but does not initially have any users assigned to it. If you need someone to have access to all services, you'll need to assign them specifically to the global mailbox.