FAQ 1 ET - What is the Processing Space?

1. What is it?

The processing area is the place where the inter-administrative procedures of your entity to which you have access are managed. Procedures are classified into two trays: trays of completed procedures and trays of procedures that have not yet been completed.

2. What requirements do you need to access it?

You need to have the basic permission assigned within EACAT Procedures.

Find related information at:

EP - How can you check the permissions you have in the AOC services?

3. How can you access it?

Go to EACAT > Press the icon from the left menu.

4. What is its structure?

The Processing Space includes the following elements:

(Capture of the Processing Space with numbers that match the different elements)

• Trays to organize procedures
• Favorite searches
• Word search and advanced search
• Filter bar
• Results , which is the list of procedures that meet the established search criteria.
• Export results , from the ... icon, you can export search results in a .csv file.

When you select a results procedure , you have access to the following information and options:

• File information
  • Service title
  • Issuer of the procedure
  • No. on file in your institution
  • If you click on it, the file detail appears. You can also access it from the "..." icon.
    
• File procedures , they appear ordered and with the basic registration information (registration number in our entity, date, time and name of the procedure)
• Information about the procedure
  • Processing history , shows the procedures prior to the selection and their answers.
  • Registration information: number, date and time
  • Name of the procedure
  • Details of the procedure , with the following registration information:
    • From: entity issuing the procedure.
    • For: entity receiving the procedure.
    • Date and time: date and time when the procedure was recorded in the corresponding register.
    • Check in:
    • Log out
    • File ID
    • process ID
      
  • Additional features on the procedure:
    • Download the procedure documentation
    • See the attached documentation
    • View the file data
    • Consult the history of file status changes by pressing the icon
    • Link to access the visualization of the procedure in the Classic EACAT

In addition, from the ... icon, you can access the details of the file:

• Basic information: service title and recipient.
• Download
• share
• View service
• File number in your institution
• Assign responsible

You can also do the actions directly related to the procedure:

• answer
• Download the attached documentation of the procedure
• Show processing history
• Print the procedure

5. What are the procedure trays?

The trays are used to organize the procedures to which you have access. We can group them into:

• Trays with completed procedures:
  • Receipts , contains the procedures received by your entity, that is, the tickets.
  • Sent , there are the procedures sent by your entity, that is, the exits.
  • Received and sent , groups together the procedures received and sent by your entity, that is, entries and exits.
• Trays with pending procedures , which are currently being sent to EACAT Clàssic so they can be processed.
  • Drafts , contains the procedures you have created and are still working on.
  • To sign , contains the procedures pending to be signed.

  • In queue, it contains the procedures that have not yet been completed due to technical issues .

6. What is the search engine for?

The search engine facilitates quick access to the procedures you have already completed, allowing you to efficiently search for any specific information you need.

The Processing Area has two types of search engine:

• The basic search engine , which allows you to search by entering keywords related to the procedure you are looking for. You can select whether you want the search to be carried out on one of the following fields: subject, registration number, file number and procedure identifier).
• The search engine advances t, which allows you to make more precise searches using various filters.

For more accurate and relevant results, use both search engines and the filters in the filter bar.

7. What is the function of the filter bar?

The filter bar is used to limit the number of results and make it easier for you to find the procedure you need. The filter bar contains most of the filters available in the advanced search engine, and they are:

• I am responsible, which indicates that you are the person responsible for the file.
• Shared with me, which indicates that the file has been shared with me.
• Service to which the procedure belongs.
• Issuer, entity that issues the procedure.
• Period: Start and End

You can also access Advanced Search from the filter bar, where you'll find additional drop-down filters such as:

• Territorial demarcation, which is the territorial scope of the entity issuing the procedure.
• County to which the entity issuing the procedure belongs.

If you select any of the options of these last filters, they will appear in the filter bar. If you are not interested, you can close them from the same bar.

8. What are favorite searches?

This new functionality allows you to save and quickly access procedure queries that you perform frequently. This simplifies access to recurring procedures, so you don't have to manually search each time you need to look up a specific procedure.

You can save up to 10 searches. When you reach the maximum, if you want to save a new one, you must first delete one from the list.

9. What actions can you take on the files?

Each procedure is associated with a file. After selecting a procedure, either from the information part of the case or from the ... icon, you can go to the case detail tab and do the following:

• View basic information:
  • Service Name
  • Recipient
  • File number at your institution
• Download the file
• Share the file with another user.
• Assign a responsible person
• See the service sheet

From the icon you can view:

• Status change history.

10. What actions can you take on the procedures?

By selecting a procedure you can perform several actions.

From the ... icon, you can:

• Respond, also from the procedure.
• Download procedure documentation, also from the procedure.
• Show the processing history, also from the same procedure.
• Print the procedure

From the procedure you can also do the following actions:

• See the details of the procedure with registration information
• Download / view the documentation of the procedure
• Access the visualization of the procedure in the Classic EACAT
• If applicable, the possibility to respond to the procedure

And, from the left side, under the file information, you can:

• See the list of procedures that make up the file, with the basic information: Number, date and time of registration, name of the procedure and the subject.

11. Can you export the results of a search?

Yes, by clicking on the icon ... > Export results (.csv) , the result.csv file will be downloaded
This file has the following fields:

• process_id
• file_id
• process
• service
• source_entity
• destination_entity
• matter
• check_in
• output_log
• date