FAQ 1 CST - What is the Catalog of services and procedures?

1. What is it?

The Catalog of services and procedures (CST or Catalog) is the space where you can find inter-administrative processing services and their procedures, what we call EACAT Procedures. In other words, it is an organized set of specific services, with their associated procedures, that providers offer to their recipients to facilitate electronic processing between public administrations. However, you can also find generic services and the registration office grouped together in one section.

Next, we define some necessary concepts:

• Providers: they are the Catalan public entities that define a service in EACAT Procedures to make it available to certain recipients.
  
• Recipients: they are the Catalan public entities to which the services and procedures defined by the providers are addressed.
  
• Services: they are the set of procedures that are carried out in a sequential, orderly and systematic way to cover a specific need, such as the granting of a subsidy, the registration of an activity or the management of a sanctioning procedure.
  
• Procedures: they are each of the parts that make up a service. It is important to emphasize that there is no such thing as a procedure without an associated service.

2. What are the requirements to access it?

Have the basic permit assigned within EACAT Procedures.

3. How can you access it?

Access EACAT > Press the book icon from the left menu.

4. What is its structure?

Within the CST, there are the following elements:

1. Image with the title of the CST

2. Selector to choose:

• Catalog published
• Catalog unpublished

And, Search bar where you can search by words or do an advanced search by pressing tune

3. Filter bar

By default and at the moment before making a search , the options In terms of the Term- filter, and I am the recipient of the Recipient filter appear activated. You can also access Search Tips.

But if you do a search, the filters appear:

• All / Services / Procedures .
• Other filters that appear are:
  • deadline
  • lender
  • Recipient
  • Advanced Search

4. Sections , appear at the moment before making a search and are:

• Procedures nearing completion
• Favorite services
• New services published
• Generic services

5. Number of results and order of results (search tips)

6. Results , they appear if you have done a simple or advanced search; or if you have selected any filter from the filter bar.

When you select a service or a Results procedure, you will see:

• The service sheet
• The procedure sheet

5. What is the published and unpublished catalog?

The published catalog includes all services and procedures that are visible and accessible to users. These may include services for which you may or may not be a recipient, as well as procedures that are on time, out of time and awaiting activation.

The depublished catalog is the set of services and procedures that can no longer be used and are not available for processing, but that are kept grouped together for historical or reference reasons, to know that they existed in the past.

6. How can you search for specific services and procedures?

To search for specific services and procedures in the Catalog you can:

• Use the search engine, entering keywords related to the service or procedure you need. For more accurate and relevant results, we recommend following these search tips :
  • • Use keywords: Focus on the most important words to find what you need.
    • Choose specific terms: Opt for uncommon words to refine your search.
    • Remove irrelevant terms: If a word is giving you unwanted results, remove it from the search.
    • Restrict your search to Services : This will help you get more specific results.
    • Use Advanced Search: This tool allows you to narrow down your results more precisely.
    • Check if a service is deprecated: If you can't find an old service, it might be deprecated.
      
• Use advanced search:
  • • Browse by service provider.
    • Browse by typology or themes and sub-themes : the catalog is organized in typologies as well as in thematic and sub-thematic areas. Select the topic and subtopic that best matches your search to get more accurate results.
    • Apply other advanced search filters: you can refine the search by filtering by Results (All, services, procedures or initial and nearing completion), Term (in term, out of term and pending), Lender and Recipient (all, I am recipient, I am not recipient).

7. What is the filter bar and what is it for?

The filter bar serves to limit the number of results and make it easier to search for the service or procedure you need. Note that this bar appears after your first search in the Catalog.

In the filter bar there are most of those available in the advanced search, which are:

• All / Services / Procedures ( Results in the advanced search engine), which allow you to choose whether you want to consult the complete Catalog of services and procedures, only the services or only the procedures. If you select Procedures , additional options will be displayed:
  • Initials are the procedures that start a file and that can be processed from the Catalogue.
  • Nearing completion , which appear if we have also selected In term . These are the procedures that have a deadline of completion in the next 15 days.
• Term , with the following options:
  • all
  • Out of time
  • In term
  • on hold
• Provider, which allows you to select a specific provider of inter-administrative processing services, such as the Department of the Presidency (PRE) or the Catalan Water Agency (ACA).
• Recipient, with the following options:
  • all
  • I am recipient, which shows all the services and procedures of which your organization is the recipient
  • I am not a recipient, which shows the services and procedures of which your entity is not a recipient.

You can also access Advanced Search from the filter bar, where you'll find additional drop-down filters such as:

• typology
• Topic and Subtopic
  
  If you select any of the options in the latter filters they will be displayed in the filter bar. If you are not interested, you can close them from the same bar.

8. What are the sections for?

The sections help you better organize the Catalog and quickly access the services that interest you the most. Currently these sections are:

• Favorite services : These are those that you save because you use them often or because you will need them soon.
• New published services : these are the latest services that have been published.
• Procedures about to be completed : these are the procedures that will expire in the next 15 days, meaning that you have a few days to process them.
• Generic services: these are the generic services and the registration window, which are managed from EACAT Classic.

9. What information do you find about the services?

The information on a service can be found in the Service Sheet , and may vary depending on the data provided by the provider. If all sections are filled in, you will find the following information:

• Title of the service , which designates the provider.
• Management icons , which allow you to save bookmark_add or delete bookmark a service in the Favorite Services section.
• Provider , which is the name of the entity providing the service.
• Term: Start and end, which is the period to process the service.
• Procedures, which includes information on:
  • Who does the procedure: Recipient / Lender
  • List of procedures (type and status):
    • Initial procedure / Response procedure. If it is an initial procedure, you can start it from here.
    • Status of the procedure. It can be on time, off time, on hold or unpublished.
• Description , brief explanation of the service.
• Recipients , which are the types or groups of entities to which the service is intended.
• Objectives , the purpose of the service.
• Documentation to be submitted, which includes documents to be filled out and attached to the procedure or a list of required documents.
• Applicable regulations, the regulatory provisions that regulate the service.
• Typology in which the service is located.
• Theme and sub-theme , thematic and sub-thematic area in which the service is located.

In the service tab, the alert system informs you if you do not have access to a service or procedure and allows you to request access to your manager. In exceptional cases, a service or procedure that appears in the published Catalog may not be visible because the entity providing the service has decided so.

10. What information is there about the procedures?

Information about a procedure can be found in the Procedure Sheet , which may vary depending on the data provided by the lending institution.

If all sections are filled in, you will find the following information:

• Title of the procedure.
• Information on whether the procedure is: On time / About to end / Out of time / On hold.
• Initial or response procedure.
• Deadline : Start and End, which is the period to process the service.
• Who does the procedure : the lending institution or the recipient.
• Start button , if applicable.
• Content , which includes:
  
  • Description
  • how is it done
  • Documentation
  • Additional information
• Answers , which are the procedures for replying to the procedure.

11. What kind of services do you find there?

There are two types of services:

• Generic service, designed to be used by any of the entities attached to the platform and by any user who has the necessary permissions. These services are not linked to a specific provider or to a specific set of recipient entities. An example of a generic service is the generic request.
• Specific service, designed by a specific provider and aimed at a specific group of recipient entities, which has as its object a specific administrative action (granting subsidies, authorizing activities, etc.). For example, the PRE service – Subsidies remuneration to elected officials 2020 .

12. What kind of procedures are there?

There are two types of procedures:

• Initial procedure: it is the first step in an administrative procedure, which starts the whole process. For example, when applying for a grant, the initial process is to submit the application.
• Response procedure: it is the continuation of a procedure that has already started (answering a request for documentation or justifying the expenses of a grant). These procedures must be done from the Processing Area , within your file.

13. How can you request access to a service?

If you do not have access to a service that you have to process, you can request it from the manager of your entity from:

• Catalog of procedures >
  When selecting a service, 2 situations can occur:
  • You don't have access to the service because your manager didn't give it to you > Request access
    Alert capture
  • Your organization is not a recipient of the service > Request access
    Alert capture

In both cases, an alert will appear and you will have to press Request access

o You must select your manager and send him an email requesting access to the service or asking him to contact the provider, who will assess whether your entity can be considered a recipient of the service, respectively.

• Personal space > Services > Unassigned > Request access

• Find related information in EP - How can you request access to a service in the Personal Space?

14. How do you start an electronic transaction?

From the Catalog you can start an electronic transaction, following the following steps:

1. Search for the service:

• If you know the name, type it in the search bar.
• If you don't know the name , you can narrow down results using the advanced search filters or the filter bar.

2. Select the service:

• If you do not have access to the service, do what we explained in point 13 How you can request access to a service .
• If you have access you can continue.

3. Press Start in the chosen procedure .
4. Fill in and complete the form.