To assign a responsible person to a case, go to the icon ... / More information / from the Case Details press:
- Compartir group / Write the person's name / click the ... next to the person's name / Assign responsible person, if you want to designate any user of your organization.
- Assign me, to designate yourself responsible for the file and share it.
Each file can only have one responsible person assigned, but it can be changed when necessary.
When you assign a responsible person, you also share the file with that person and vice versa.