When a new user registers at EACAT, the user receives an email with the password to access the portal with the following text:
“ Your user xxxxxxxxx has been registered in EACAT at the entity xxxxxxxxx . You can access EACAT by browsing to the address https://www.eacat.cat and authenticate with your NIF and password xxxxxxx (once you authenticate for the first time you will have to update your password).”
The first time you access the portal, after providing your NIF and password provided in the email, you will need to update your password. The new password must meet the complexity requirements established by the AOC Consortium security policy.
If the user is registered in more than one entity, access will always be with the same username and password. Once logged in, a drop-down will appear in the upper right part of EACAT that will allow you to select the entity with which you want to work.
The user can change their access password at any time from the “Settings” tab or from the home screen. In both cases, to change it, you must first inform them of your current password.
If you forget it, you can request a new one by accessing www.eacat.cat > Log in > Problems accessing?
The system asks for the NIF and email address (the data contained in EACAT). The system sends an email with a new password that must be changed as soon as EACAT is accessed.
The entity's user manager has the ability to change the password of the entity's users, without needing to know the password.
In the configuration section – Users, when the user manager selects the user, he has the possibility of assigning a new password (it should be noted that when the password is modified, the system does not send any email or notice with the new password and it will be necessary for the manager to send it to the user in some way). In this case, to generate a new password, it will be necessary to comply with the requirements established in the password security policy of the AOC Consortium, with the exception of the control of checking the password history.
When the user accesses EACAT again, they will be asked to update their password.
The AOC Consortium has implemented a security policy to ensure that passwords are secure. In this regard, the password must meet the following requirements:
- It cannot contain the user's account name or parts of the user's full name that exceed two consecutive characters.
- Have at least eight characters
- Contain characters from three of the following four categories:
- Uppercase characters (A to Z)
- Lowercase characters (aaz)
- Base 10 digits (0 to 9)
- Non-alphabetic characters (eg!, $, #,%)
- Not be more than 60 days old, as it expires after this period of time.
- It cannot be one of the last 10 passwords, so a password history check is performed.
- The new password must comply with the security policy. This error appears when you try to create a new password and it does not comply with the requirements established in the password security policy of the AOC Consortium.
- The NIF and address are not linked : Error that appears when the user is not indicating the data as it appears in EACAT. It is therefore necessary to review the email that has arrived to the user with the access data to the platform. If the data is not correct, it is necessary to contact the user manager on the EACAT platform to review and modify it so that the user's password can be reset.
- Temporary user lockout: This message appears when the user has tried to access with an incorrect password three times. For security reasons, EACAT locks the user temporarily, and after 10 minutes they will be able to try again. In these cases, it is recommended that after 10 minutes, a new password is requested from the “Problems accessing?” section of the home screen.
Please note that ATRI users are not affected by the EACAT security policy.