The user manager of EACAT is the person in charge of maintaining the entity's users on the platform. It is responsible for registering and canceling users and assigning permissions to the different services.
If you don't know who your user manager is, you can check it by accessing EACAT, on the HOME page on the right, you can see who the person or people with this role are in your organization. If you are not a EACAT user, you can consult your superiors, human resources, colleagues...
The same entity can have as many EACAT user managers as necessary . In fact, it is highly recommended that there be at least two to avoid that during periods of leave or holidays there is no one who can register users or assign permissions to the entity.
You may encounter the following situations, which require appointing a new manager:
- The previous manager has left and you have no operational manager in EACAT
- The current manager will leave the organization shortly
- The only operational manager of the institution is on vacation
- You want more than one manager
A) The user manager itself
The user manager himself can register other managers from the "Settings" tab of EACAT located at the top right.
Once inside, go to the "Users" section, search for the user and from the "Assign service" section, search for the "Designation of user managers" service and then assign the role "User manager role "
B) You do not have an operational user manager in the organization
In case you do not have an operational user manager in the organization, from the AOC Consortium we can register the user you want to carry out these tasks. You can send us the appointment through the specific transmission "Notification new manager of users of EACAT" of the EACAT (some user must have signature permissions of the service "CAOC - Request for services".
The submission of the appointment of a new manager can be found in the section Procedures > Lender Consorci AOC > Application Services AOC > Notification new user manager of EACAT.
If no one has these permissions, you can send the same information through a generic message addressed to the AOC Consortium.
C) Through the generic instance of the AOC
In the event that no one from us has a EACAT user to send a generic submission to the AOC Consortium, you can send us a generic instance through our electronic headquarters (requires an electronic signature).
You will need to attach a document, signed by the entity's legal representative, that contains the name of the entity and the details of the manager to be registered (name and surname, NIF with letter, e-mail).
You can try to recover the password through EACAT, See FAQ: Access to EACAT with password
If, when trying to request a new password, the system indicates "The NIF and email address are not linked", there is an error in the data entered.
You can find two cases:
- You have a digital certificate: In this case you can access the platform with the certificate and view the data contained in your user, from the section " Configuration ">My Space and modify the data
- You do not have a digital certificate : If there is another manager in the entity, he can modify the data that the user needs so that he can reset the password, from the initial screen.
If the data is correct or you do not have a certificate or another manager at the entity, contact the AOC Consortium User Service Center to study how to provide an alternative solution.