1.1 What do you need to create a generic shipment?
You must have installed on your computer:
- Adobe Reader version 8.1 or higher.
- A valid T-CAT digital certificate to sign the generic submission or the response communication, which in both cases is mandatory.
- The latest version of Safesign.
1.2 When should you create a generic shipment?
When there is no specific procedure in the Catalog of procedures to send the documentation or information that you want to send to a specific entity of destination.
In case you want to present a procedure before the Administration of the Generalitat of Catalonia, in application of article 66.6, in relation to article 16.8, of Law 39/2015, of October 1 , you will have for not presenting the generic consignment you sent, if there is a specific electronic service of EACAT for the procedure you want to do.
You will find more information in the FAQ about the appropriate use of generic submission .
1.3 Who can create a generic shipment?
Any user of an entity affiliated to EACAT. No special role is needed to create it.
It is very important that you note that public entities that have an integration with EACAT and access the Generic Submission service, whether you do it from your application or from the EACAT portal, you will have the old version of the Generic shipment.
1.4 How do you access the Generic Delivery service?
Access the EACAT platform with the NIF and password or with a digital certificate (for example, the T-CAT or T-CAT P).
Select the Procedures section and press Generic Remittance .
Write and choose the entity to which you want to go, which can be any of the entities in the list of entities affiliated to EACAT (specifically in the R ECEPCIÓ_TRAMESA_GENERICA column, the entities that have enabled the service and can receive generic remittances; and with an N the entities that do not have it and cannot receive it).
When the entity you are addressing does not appear, and is part of the Generalitat's public sector, you can send the generic submission to the department to which it functionally depends.
In some cases, you will be able to select the administrative unit or body to which the generic transmission is addressed provided that the receiving body has previously created a User Group/Unit with its name and is enabled to receive generic transmissions.
You will find more information in the GU FAQ – How to create user groups? or in point 3. How can you make a generic shipment reach a specific unit or body of a public entity?
1.5 How to download the generic submission form?
Once you have selected the agency and the administrative unit or body, if applicable, you must press Submit to download the submission form to your computer.
This form is only valid for a single processing, as it internally carries a unique identifier and creates an execution thread that allows linking the future response of the body to which the transmission is addressed. So, every time you need to create a generic remittance, go to EACAT and download a new form.
1.6 How can you fill in the generic consignment form?
It is mandatory that you fill in the Reason , Exposo and Type of transmission fields. The rest of the fields are almost all optional. Visually, the fields marked with a red box are mandatory and those that are not are optional.
The generic shipment can be of two types according to its functionality:
- Inter-administrative processing between Catalan public administrations , which is the original and most important functionality of the generic transmission, consisting of sending information and documentation between one Catalan public administration and another, when there is no specific service ready to do so .
- The processing of the Documentation registered in person and intended for other Catalan public administrations . It is a secondary functionality but no less important. It is used, for example, when a citizen or a company presents a document to a Catalan public administration, but the recipient public administration is another. In this case, you must make a generic transmission to the receiving administration, responsible for its processing, attaching the documentation provided by the interested party and reporting their main data.
a) If you select Inter-administrative processing between Catalan AAPPs
By default, you will find the option Inter-administrative processing between Catalan AAPPs selected, which is the main functionality of the generic submission.
b) If you select Registered documentation intended for other Catalan AAPP
Remember that this type of generic transmission is used when a citizen or company submits a document in the registry at a Catalan public administration, but the recipient public administration, responsible for its processing, is another.
Therefore, from the register of the entity in which the documentation has been submitted, a generic transmission will be made to the receiving public administration, responsible for its processing, attaching the documentation provided by the citizen or company and reporting their main data.
In this generic delivery mode, you must fill in the data relating to the documentation presented by the interested party, which the person responsible for the registration has previously recorded in their entry and exit register.
Also, although it is optional, we recommend that you fill in the data relating to the interested party, to facilitate management for the administration receiving the documentation.
There can be more than one interested person, so you can add or remove people using the + or - buttons, respectively.
The interested person can appoint a representative person and then you will need to fill in the details of the representative.
Keep in mind that both the interested party and the representative can be natural or legal persons and depending on the case you will select one or the other option.
In the case of Data of the interested party, whether you select Natural person or Legal person/organization, you must fill in the following fields:
- Name , first surname and second surname , which in the case of legal persons or organizations these three fields are replaced by the field Company name . These are the only fields that are mandatory, although it is important that you fill them all in.
- Identification document
- Identification document number, which you can choose from the following options:
- NIF
- passport
- Identification document for foreigners
- Other natural persons
If the interested party is a legal entity/organization, you can only select NIF .
- Preferred notification channel, which you can select from two options:
- Postal address
- Email address enabled
- Outside Catalonia, you can select Yes or No.
- Contact phone number
- Contact email
- Observations of the interested party
If there are several interested persons, when you have finished filling in the fields, press the + button to add the data of another interested person and so on until you finish. You can also delete the data relating to an interested person by pressing the - button.
If the interested party wants to appoint a representative, select in the Representative's data section if it is a natural person or a legal person/organization. In both cases, you have the possibility to fill in the same fields with the same drop-downs as in the interested party's data. The only difference is that there can only be one representative.
In addition, the form includes a generic section to report additional data to the generic submission and a block to attach the documentation in three different ways:
- Documentation in electronic format provided in this form
- Documentation in electronic format that is sent via a download URL .
- Documentation that is sent afterwards in a non-digital format
Fill in the information boxes in each of these sections because, even though it is optional, it facilitates the management of the documentation that is being sent through the generic transmission to the destination entity, responsible for its processing.
In Additional information you can add the following information:
- External reference , which can be any kind of coding related to the information or documentation that is the subject of the generic shipment.
- Remarks , which can be any annotation you think is important.
- Documentation attached to the settlement (attached to this form and/or sent later) . In this section there is a drop-down that allows you to select between 4 options:
- Without attached documentation , when the shipment does not require any documentation.
- Documentation in electronic format, when the documentation attached to the generic consignment must be in electronic format (either electronically generated documentation or the result of a digitization process). In accordance with the provisions of Law 39/2015 to avoid processing in physical support. Precisely for this reason it is the preferred option and, whenever possible, you should try to send the documentation digitally.
- Documentation in non-digital support, which is used exceptionally.
Therefore, when you cannot digitize the documentation you must always send it to the postal address of the destination registration office (which is the address that the destination entity has stated in the Address to section effects of registration in the My Ens/Inquiries and reports section) . This form field is for consultation and cannot be modified.
This is done to keep consistency between the email and the postcard. You should never digitize in mixed form. If you cannot digitize all or part of the documentation, you must send all the documentation to the destination registration office. And you will accompany it with a first sheet, which will be the proof of the registration given to the citizen, with the purpose that the destination electronic registration can be easily identified. - Documentation in electronic format and additionally in non-digital support , when you have fully digitized the documentation, but it cannot be returned to the citizen for functional reasons; for example, when receiving documentation directly from Post Offices.
Documentation in non-digital media will be sent to the postal address of the destination registry office, to maintain consistency between electronic and postal delivery.
And you will accompany it with a first sheet, which will be the proof of the registration given to the citizen, with the purpose that the destination electronic registration is easily identified.
You can send the supplementary documentation in digital format in two ways, which are not exclusive:
- By means of files , as long as you do not exceed the weight allowed on the generic shipment form. Once the file has been loaded, a drop-down menu appears that allows you to specify whether the document is a copy or an original.
The maximum size allowed per file is 5MB, with a total maximum of 10MB.
Supported file types are: jpg, jpeg, odt, opd, ods, odg, docx, coc, xlsx, xls, pptx, ppt, pdf, png, rtf, svg, tiff, txt, xslg, gif.
- Using URL , which allows you to place the URL of each file, when due to the weight it does not allow you to upload the files directly. You will also be able to put Comments for each URL you upload. We recommend that you use this option when the document to be attached weighs more than 5MB, as long as your organization has a document download service that is accessible by the receiving organization.
You can describe the documentation in non-digital format that you will send later.
1.7 How do you validate a generic shipment?
Once you have filled in the form, at least the fields in red that are mandatory, you must press Validate .
And you'll see the Validated watermark appear on the left side of the form, which means you can now submit the generic submission form. However, you still have time to modify the form if you press the Modify button.
1.8 How do you sign a generic shipment?
At this point, the procedure is ready for signing. Press Send and select the digital certificate with which you will sign the generic submission. It will ask you to enter the certificate PIN and save the form locally on your computer.
To send a generic submission, it is mandatory to sign it . Therefore, the signing user must have a valid T-CAT digital certificate.
1.9 How do you send a generic shipment?
You can send the generic shipment in two ways:
- Through the Send button, which is the most recommended.
This way, you don't need to re-enter EACAT to make the shipment; the proof of registration appears directly.
The registration voucher has all the information of the entry and exit registration and that of the generic shipment sent, in a flattened form. - Through the Registration Window . You need to go to EACAT, in the Procedures section and select Registration Window .
Click Browse to select the signed form, which you previously saved to your computer.
Once the form is attached, press Process .
And, you get a screen like this:
You can download the registration receipt by clicking Download . This contains the same information as the document that is generated when submitted from the same form. You will find more information in the GT FAQ – What is the use of the registration window?
1.10 Who can view a sent generic submission
You can view a generic submission after it has been sent by the following users:
- Those of you with the Service Access role ( Generic Service Configuration service). We colloquially refer to this role as the registry role and it allows you to view all of them.
- The sent shipment has been downloaded.
- Those who have been assigned to a specific generic shipment, by one of the two types of users above.
For these 3 types of users, one of the following icons appears next to the generic messages to which they have access: 
. The operation of these icons as well as the User Group/Unit tool is explained in points 4 and 3 , respectively.
The generic shipment allows you to make a response from EACAT, which will be linked to the original shipment, through the processing flow.
2.1 How can you view the received shipment?
The users who have access to generic messages received are:
- Users who have the registration role .
- Users or groups to which the user of record has given permission.
- Users who are part of an administrative unit or body selected when creating the generic consignment, that is to say they are part of a group of users with the check Recipient generic consignment? ability
Both the first and last type of users are assigned by the user manager.
Administrative units or bodies are created within the Configuration section, in the User Group/Unit section. They are important, since all the users who make up the group will be assigned the permissions to view the generic transmission received, automatically, if they have the check Recipient generic transmission? , and without the user manager having to assign permissions from user to user.
Users with a registration role can assign specific generic shipments to a specific user or a group of users (which the user manager will have previously created), thus expanding the group of users who can view and work with a generic shipment.
To view the transactions, you need to go to My Transactions , where you can see the latest transactions received or sent in the single Tray of Transactions, which can be filtered by the desired services. If you filter by Service in the Procedures tray, you must select Generic Delivery . Filtering by service is the most common, although you can also filter by procedure name, sender, no. registration, no. of file and/or for the dates.
Once filtered, view the messages received and the following icons will appear on the right: , in case they are:
- Users who have the registration role .
- Users who are part of an administrative unit or body selected when creating the generic submission.
- Users who have been assigned to a specific generic shipment, by a user who has the registration role.
2.2 How can you respond to a generic submission?
You know that you have received a generic submission, when you see in the Alerter of My procedures , in the Home section, that you have an entry. Clicking on it will redirect you to the unique Procedures tray of My Procedures .
You will find more information in the FAQ GT – What is the notice of procedures?
Once in the tray, locate the generic shipment you are looking for and you can enter it by clicking on the settlement.
Already in the generic submission you can press Reply to the procedure, to answer it.
Go to the Available Procedures section, where there is the Communication procedure and press Download , to download the response form to the generic submission on your computer.
Open the generic submission response form and:
- Fill in the fields that remain empty.
- Sign the response form.
- Submit the response form.
The response form to the generic submission is quite simple and gives the possibility to attach documentation. You will find the fields corresponding to the recipient and the subject of the communication filled in automatically.
For the completion, validation and sending of the response to the generic submission, the information provided for the generic submission form is reiterated. Once sent, the registration receipt also appears, which contains the same information as the document that is generated when sent from the same form.
2.3 How can you see the response to a generic submission?
If you go back to the submission flow screen, you can see how the response was generated.
It is very important that the destination body has created user groups related to administrative units or bodies, for several reasons:
- Any user of a source entity can send a generic message to the created user group.
- Users who make it up can automatically view generic shipments in the destination entity.
- Users who have the registration role do not need to assign user-to-user view permissions.
You will find more information on user groups in the FAQ GU – How to create user groups?
User groups allow users to be assigned to a given generic shipment, so that they can manage it (view and respond, if necessary). You will find more information on user groups in the FAQ GU – How to create user groups?
This functionality is accessed through the icons 
.
4.1 Who can assign users to a given generic shipment?
Only the following users can assign generic shipments to users or groups:
- Those who have the registration role for all generic shipments of the entity.
- The user who downloads a particular shipment to send it.
It is important to know that users who are assigned generic shipments will not be able to assign to other users or groups .
4.2 Who does the icon appear to?
It appears to the right of the generic submissions shown in the section My procedures , in the single tray of Procedures .
Users who will be shown the icon are:
- Those who have the registration role .
- Those who have downloaded the generic submission form
- Those who have been assigned by means of the icon to a specific generic shipment, by one of the two types of users above.
- Users who are part of an administrative unit or body selected when creating the generic consignment, that is to say they are part of a group of users with the check Recipient generic consignment? A blue icon appears for these users .
Depending on the situation involved, the icon can appear in two different colors:
- Light color , which means that it has no user or user group assigned to manage it.
- dark color , means that it has been assigned a user or group of users who can manage it.
4.3 How does assigning users to a given generic shipment work?
The assignment of users or groups of users is carried out individually in each generic shipment, by pressing the icon. Depending on the color of the icon, two situations can occur:
- Light color which means that it has not yet been assigned to any user or user group.
- dark color which means that the shipment has already been assigned to some user or group of users.
In both cases, new users or a group can be assigned, simply by entering the name of the user EACAT or the name of the group, which any of the managers of the us will have previously created in the Configuration section (with predictive search).
On this same screen, you can unassign any of the users or groups.
And, you can also view user groups by pressing View groups .