CST - What information is there about the services?

Information about a service can be found in the Service Sheet , which you can consult from:

• Initial view of the Catalog , selecting a service in the sections favorite services or new services published, when they exist.
• Results of a search:
  • If the first search result is a service , it appears on the right and you can expand the information by pressing Read all.
  • Directly selecting a service.

You can also consult the service sheet from the Personal Area.

The service sheet may vary depending on the data provided by the provider. If all sections are filled in, you will find the following information:

• Title of the service , which designates the provider.
• Management icons , which allow you to save bookmark_add or delete bookmark a service in the Favorite Services section.
• Provider , which is the name of the entity providing the service.
• Deadline: Start / End, which is the period to process.
• Procedures , which includes information on:
  
  • Who does the procedure: Recipient / Lender
  • Type of procedure and status:
    • Initial procedure / Response procedure. If it is an initial procedure, you can start it from here.
    • Status of the procedure: on time, out of time, pending or unpublished.
• Description , depending on whether it is the tab on the right, the first result of a search, or if we have clicked on a service to see the tab, we will see first the description and then the procedures, or vice versa.
• Recipients , which are the types or groups of entities to which the service is intended.
• Objectives , the purpose of the service.
• Documentation to be submitted , which includes documents to be filled out and attached to the procedure or a list of required documents.
• Applicable regulations, the regulatory provisions that regulate the service.
• Typology in which the service is located.
• Theme and sub-theme , thematic and sub-thematic area in which the service is located.

In the service tab, the alert system informs you if you do not have access to a service or procedure and allows you to request access to your manager. In exceptional cases, a service or procedure that appears in the published Catalog may not be visible because the entity providing the service has decided so.