Glossary of terms

Procedure that allows the use of a service. It is done by creating mailboxes, assigning inter-administrative processing services and adding users with access permission.

Icon with a question mark in the navigation bar that allows access to:

• support
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Bar that allows you to refine the search for services and procedures within the Catalog, reducing the number of results to make it easier for you to find what you need. Includes the following filters:

• All / Services / Procedures
• deadline
• Recipient
• lender

In addition, from the filter bar you can access the Advanced Search, which adds other options such as Typology, Topic and Subtopic.

Blue bar at the top of the platform containing:

• Logo EACAT
• Ariadne's thread or navigation route
• Icons (Help, Alert, Administration and Service Directory AOC)
• Avatar of the entity

• It is created automatically and cannot be removed manually.
• There is only one per entity.
• It contains all the specific and generic services of the entity, both current and future.
• Initially, it has no users. You have to add them manually.

1. Inter-administrative processing service containers of EACAT Procedures, grouped by thematic, organic or functional areas, to which a certain number of users are added.

2. Section intended for the management of inter-administrative processing service containers and users within the administration of EACAT Procedures.

3. Subsection dedicated to the management of mailboxes in relation to users or inter-administrative processing services in the administration of EACAT Procedures.

Categorization of Catalog services that can be selected as drop-down filters in the advanced search engine. The main categories are:

• lender
• typology
• Topic and subtopic

These filters make it possible to organize and restrict the search for services and procedures more efficiently.

Tool with filter icon that allows you to refine the search for specific services and procedures in the Catalogue. Most advanced search filters are the ones that appear in the filter bar:

• All / Services / Procedures
• deadline
• Recipient
• lender

Although in addition, it has additional drop-down filters such as Typology, Topic and Sub-Topic. Very important when performing a search.

Specific code assigned to each inter-administrative processing service within EACAT Procedures that serves to identify it.

10-digit numbering assigned to each Catalan public local entity for statistical purposes. It is found in the entity's generic data, available in the General section both in the administration of Services AOC and in that of EACAT Procedures.

1. Public entity to which the services and electronic procedures defined by the providers are addressed.
2. Filter of the Catalog of services and procedures that allows the options: all, in term, out of term and on hold.

Set of services that AOC provides to Catalan public administrations. Most of these services are provided directly by AOC and are related to administrative processing. From here you can access each service directly.

Part of the Manager's Space that allows managers to administer user access to inter-administrative processing services. It is accessed through the administration of EACAT Procedures.

EACAT has a directory of affiliated public entities:

• Lending entity is that Catalan public entity affiliated to EACAT that provides services to other entities. The main service providers in EACAT are the departments of the Generalitat and its public sector entities, although there are other entities that also act as providers.
• Recipient entity is that public entity affiliated to EACAT that can process services; they are the receivers of the services. The largest set of recipient entities are local public entities, although there are others.

Site from which the administration of all the AOC services is managed and EACAT Procedures are administered. Only the manager of the entity has access to it.

Place where you can manage your information, communicate with your manager and view your organization's services. Any type of user can access it.

Tools that allow you to limit and customize the search for services and procedures in the Catalog, and help to obtain more specific and relevant results. Available filters include:

• All / Services / Procedures
• Deadline (on schedule, off schedule, nearing completion, on hold)
• Recipient (depending on your entity status)
• Provider (entity that offers the service)

In addition, the advanced search offers additional filters such as Typology, Topic and Subtopic.

Tool that allows you to optimize the results of a search to get closer to the desired result. We always find them close to the search engine and in all the functionalities of the new EACAT: Manager space, Personal space, Catalog of services and procedures and Processing space.

There are 2 types of filters:

• Expandable, with multiple selection options.
• Simple, with a single selection option.

Manager Space section that can be stolen from:

• Services AOC, where there is information about the entity.
• EACAT Procedures, which contains the general information of the entity, as well as some informative properties and specific selection options for mailboxes.

User permit that enables the management of user permits and their access to AOC services and inter-administrative processing services.

Section of the Personal Space that makes it easy for you to get in touch with your managers of the entity.

Code that uniquely identifies the entity or user. Note that the Entity ID is different from the User ID.

User List of service provider users of the EACAT Classic. This listing can be very useful for configuring mailboxes."}"

Detailed list of all services showing the related users and the provider associated with each service. It is located in the section Settings > User > List of users > Services > Lender of the Classic EACAT. This list can be very useful for configuring mailboxes.

Services icon \"...\" Processing volume list."}"

List of all services with processing volume data for the last 7 years up to the current date. This information can be downloaded from EACAT Procedures > Services > icon ... > List of processing volumes.

Users Services AOC\n \n\n* Any user can see the permissions assigned to services AOC by accessing the Personal Space and selecting Services AOC."}"

1. Specific permissions that each AOC service offers and that can be assigned to users. Currently, there are only AOC service permissions: EACAT Procedures

• Basic : allows you to access the application, consult and process the services to which you have access.
• Entity manager : allows you to manage the different sections of the entity within the application.
• Provider : allows you to create inter-administrative processing services and their forms.
• Signador: allows you to sign a procedure.

Permissions are managed from Services Administration AOC > Users > Services AOC

2. Any user can see the permissions assigned to AOC services by accessing the Personal Space and selecting AOC Services.

Options intended to improve the user experience at EACAT. Currently, they are divided into 3 categories:

• Default entity , which allows you to select the entity that you want to appear by default from among those that provide service to the user within EACAT.
  
• Processing, which are two important functionalities in the processing that offer the possibility of marking not to show again in case you do not need them. These 2 information boxes are:
  
  • Check the existence of a preferred signatory : key functionality for the process of signing the procedures. By activating this option, the Send to sign information box will appear, where you can select the preferred signer or continue the process without selecting him. If the option is not activated, this information box will not appear when sending procedures to sign.
  • See the explanation about the file manager : important functionality in the file processing process. By activating this option, the Case Manager information box will be displayed every time you start the first procedure of a case from the Catalogue.
    

1. Entity that provides inter-administrative processing services and offers them to other public entities to process them. The most important provider by volume of the services it offers are the departments of the Generalitat de Catalunya and its public sector entities.


2. Permission held by the public entities affiliated to EACAT to offer inter-administrative processing services to other public entities affiliated to the platform.

1. Set of officials who provide services to the registration assistance offices (OAMR) and who are qualified to perform one or both of the following functions:

• Assistance in the use of electronic media to interested parties not obliged to use them.
• Issuance of authentic copies (when not made by automated administrative action).

2. It is part of the General section of the AOC service manager space, where the basic data of each user is managed: registration and termination date, administrative unit and tasks or functions as a qualified official.


3. It is part of the General section of the Personal Space, where each user can consult their data as an authorized official, if that is the case.

Icon found in the navigation bar and which allows you to go to the Manager's Space, both in the AOC Services part and in the EACAT Procedures part.

1. Set of procedures that are performed sequentially to meet a specific need, such as receiving financial aid or reporting changes for registration purposes.

2. Section that informs about the inter-administrative processing services to which a user has access, accessible to everyone in the Personal Space. This section allows the management of services within the Manager's Space, both in the administration of EACAT Procedures and AOC services.

3. Subsection that facilitates the management of services in relation to users or mailboxes within the administration of EACAT Procedures.

1. Inter-administrative processing services that appear in the Catalog of services and procedures and that are specifically defined by a lending entity. These services are composed of a set of procedures intended for a specific group of recipient entities.
2. Catalog search result along with procedures.

Manager space

Catalog of services and procedures (CST)

1. Service that is defined so that it can be used by any of the entities affiliated to EACAT and by any user who has the necessary permissions. The generic request is the clearest example.
2. Section of the Catalog where there are some generic services that for the moment take us to the current version of EACAT and which are: the generic transmission, the transmission of edicts, the mass transmission of inter-administrative documents and the registration window.

1. Services you've saved for quick access. They are the ones you use most often and consider relevant
2. Section of the CST where all the services you have marked as favorites are listed. Facilitates quick access to the most used services and helps keep the Catalog organized.

1. Category and organizational subcategory of the specific services within the Catalogue.
2. Filters that are found in the advanced search of the Catalog and that are linked, since you can only select a subtopic after you have previously chosen a topic.

procedure

1. Procedures that are up to 15 days from the end of their term, which means that you have a few days to process them.
2. Section of the Catalog of services and procedures that brings together the procedures that will end in the next 15 days.

1. They group users around bodies or work units of an entity, such as the Mayor's Office, the General Secretariat, or groups dedicated to subsidies or territorial delegations.

2. Within the administration of EACAT Procedures, the UOs constitute a section of the manager's Space

3. Filter that can appear in the Mailboxes section, when one of the entity's mailboxes is bounded by a UO. These filters include options such as No UO , to select mailboxes without any UO assignment, and UO , to display all UOs associated with the entity.

1. People who work with specific permissions that define their profile and the actions they can perform within the platform.

EACAT has 2 types of users:

• Assets : those who have valid permissions (such as basic, entity manager, lender, signatory, etc.) and can operate within EACAT Procedures.
• Inactive : those who have user permissions, but have been deactivated by the entity's manager, for example, in case of medical leave.

2. Section dedicated to the management of users within the Manager's Space, covering both the administration of EACAT Procedures and AOC services.

3. Subsection dedicated to the management of users in relation to services or mailboxes within the administration of EACAT Procedures.