Glossary of terms

Procedure that allows the use of a service. It is carried out by creating mailboxes, assigning inter-administrative processing services and adding users with access permission.

Icon with a question mark in the navigation bar that allows access to:

• Support
• Training campus
• Blog
• Glossary

1. Bar located at the top of the page that allows you to search by keywords directly or use the advanced search by pressing the filter icon to the right of the bar. Search engines of this type are:
   
   • Catalog of services and procedures
   • Processing space
     
2. Bar located in almost all sections of the Manager's Space and in some subsections, as well as in some sections of the Personal Space. The advanced search icon does not appear in this one.

Blue bar at the top of the platform containing:

• Logo EACAT
• Ariadne's thread or navigation route
• Icons (Help, Alert, Administration and Services Directory AOC)
• Entity avatar

• It is created automatically and cannot be deleted manually.
• There is only one per entity.
• It contains all the entity's specific and generic services, both current and future.
• Initially, it has no users. You must add them manually.

1. Containers of inter-administrative processing services of EACAT Procedures, grouped by thematic, organic or functional areas, to which a certain number of users are added.

2. Section intended for the management of containers for inter-administrative processing services and users within the administration of EACAT Procedures.

3. Subsection dedicated to the management of mailboxes in relation to users or inter-administrative processing services in the administration of EACAT Procedures.

Categorization of services in the Catalog that can be selected as drop-down filters in the advanced search engine. The main categories are:

• Lender
• Typology
• Topic and subtopic

These filters allow you to organize and restrict the search for services and procedures more efficiently.

Tool that allows you to refine the results of a search, through the filters that form it. It always includes some more filters than those in the filter bar. Normally, it can be accessed from: the filter icon to the right of the search bar and from the filter bar. This tool can be found both in the Catalog and in the Processing Space.

Specific code assigned to each inter-administrative processing service within EACAT Procedures that serves to identify it.

10-digit number assigned to each Catalan local public entity for statistical purposes. It is found in the entity's generic data, available in the General section in both the AOC Services administration and the EACAT Procedures administration.

1. Catalan public entity to which the electronic services and procedures defined by the providers are addressed. These entities can be: local entities, a department of the Generalitat, entities dependent on the Generalitat, etc.
2. Filter of the Catalog of services and procedures that allows the options: all, within the deadline, overdue and on hold.

Set of services that AOC provides to Catalan public administrations. Most of these services are provided directly by AOC and are related to administrative processing. From here you can access each service directly.

Part of the Manager's Space that allows managers to manage user access to inter-administrative processing services. It is accessed through the EACAT Procedures administration.

EACAT has a directory of affiliated public entities:

• A provider entity is a Catalan public entity affiliated with EACAT that provides services to other entities. The main service providers in EACAT are the departments of the Generalitat and the entities in its public sector, although there are other entities that also act as providers.
• Recipient entity is that public entity affiliated with EACAT that can process services; they are the recipients of the services. The largest group of recipient entities are local public entities, although there are others.

Place from where the administration of all AOC services is managed and EACAT Procedures are administered. Only the entity's manager has access.

A place where you can manage your information, communicate with your manager and view your entity's services. Any type of user can access it.

Tool that allows you to optimize the results of a search to get closer to the desired result. We always find them near the search engine and in all the functionalities of the new EACAT: Manager's space, Personal space, Catalog of services and procedures and Processing space.

There are 2 types of filters:

• Expandable, with multiple selection options.
• Simple, with a single selection option.

Section of the Manager's Space that can be stolen from:

• AOC services, where there is information about the entity.
• EACAT Procedures, which contains the general information of the entity, as well as some informative properties and specific selection options for mailboxes.

User permission that enables the management of user permissions and their access to AOC services and inter-administrative processing services.

Personal Space section that makes it easy for you to get in touch with your entity managers.

Code that uniquely identifies the entity or user. It should be noted that the entity identifier is different from the user identifier.

User List of users providing services for the EACAT Classic. This list can be very useful for configuring mailboxes."}"

Detailed list of all services where the related users and the provider associated with each service appear. It is found in the Configuration > User > User List > Services > Provider section of the EACAT Classic. This list can be very useful for configuring mailboxes.

Services icon \"...\" List of processing volumes."}"

List of all services with processing volume data for the last 7 years to the current date. This information can be downloaded from EACAT Procedures > Services > icon ... > List of processing volumes.

Users Services AOC\n \n\n* Any user can see the permissions assigned to the AOC services by accessing the Personal Space and selecting Services AOC."}"

1. Specific permissions that each AOC service offers and that can be assigned to users. Currently, there are only the permissions for the AOC service: EACAT Procedures

• Basic : allows you to access the application, consult and process the services to which you have access.
• Entity Manager : Allows you to manage the different sections of the entity within the application.
• Provider : allows you to create inter-administrative processing services and their forms.
• Signador: allows you to sign a procedure.

Permissions are managed from the AOC Services Administration > Users > AOC Services

2. Any user can see the permissions assigned to AOC services by accessing the Personal Space and selecting AOC Services.

Options intended to improve the user experience in EACAT. Currently, they are divided into 3 categories:

• Default entity , which allows you to select the entity that you want to appear by default from among those that the user provides service to within EACAT.
  
• Processing, which are two important functionalities in processing that offer the possibility of marking not to show again if they are not needed. These 2 information boxes are:
  
  • Check the existence of a preferred signatory : key functionality for the process of signing procedures. When this option is activated, the Send for signing information box will appear, where you can select the preferred signatory or continue the process without selecting it. If the option is not activated, this information box will not appear when sending procedures for signing.
  • See the explanation about the file manager : important functionality in the file processing process. By activating this option, the File Manager information box will be displayed every time you start the first step of a file from the Catalog.
    

1. Catalan public entity that provides inter-administrative processing services and offers them to other public entities for processing. The most important provider entity by volume of services offered are the departments of the Generalitat de Catalunya and the entities of its public sector.


2. Permission that public entities affiliated with EACAT have to offer inter-administrative processing services to other public entities affiliated with the platform.

1. Set of civil servants who provide services in the registration assistance offices (OAMR) and who are authorized to perform one or both of the following functions:

• Assistance in the use of electronic media for interested parties not obliged to use them.
• Issuance of authentic copies (when not made by automated administrative action).

2. It is part of the General section of the AOC service manager space, where the basic data of each user is managed: registration and termination date, administrative unit and tasks or functions as an authorized civil servant.


3. It is part of the General section of the Personal Space, where each user can consult their data as an authorized official, if applicable.

Icon located in the navigation bar that allows you to go to the Manager's Space, both in the Services AOC section and in the EACAT Procedures section.

1. Set of procedures that are executed sequentially to satisfy a specific need, such as granting a subsidy, registering an activity or managing a sanctioning procedure. In EACAT Procedures, a service is offered by a provider and can be used by public entities adhering to the platform that are recipients.

2. Section that provides information on the inter-administrative processing services to which a user has access, accessible to everyone in the Personal Space. This section allows the management of services within the Manager's Space, both in the administration of EACAT Procedures and in the AOC services.

3. Subsection that facilitates the management of services in relation to users or mailboxes within the administration of EACAT Procedures.

1. Inter-administrative processing services that appear in the Catalog of services and procedures and that are specifically defined by a provider entity. These services are composed of a set of procedures intended for a specific group of recipient entities.
2. Catalog search engine result along with procedures.

Manager's space

Catalog of services and procedures (CST)

1. A service that is defined so that it can be used by any of the entities affiliated with EACAT and by any user who has the necessary permissions. The generic request is the clearest example.
2. Section of the Catalog where some generic services are found that currently take us to the current version of EACAT and which are: generic submission, submission of edicts, mass submission of inter-administrative documents and the registration window.

1. Services that you have saved for quick access. These are the ones you use most frequently and consider relevant.
2. Section of the CST where all the services you have marked as favorites are listed. It facilitates quick access to the most used services and helps keep the Catalog organized.

Generic services

1. Category and organizational subcategory of specific services within the Catalog.
2. Filters that are found in the advanced search of the Catalog and that are linked, since a subtopic can only be selected after having previously chosen a topic.

Procedure

1. Procedures that are up to 15 days from the end of their term, meaning that you have a few days to process them.
2. Section of the Catalog of services and procedures that brings together the procedures that will be completed in the next 15 days.

1. They group users around bodies or work units of an entity, such as the Mayor's Office, the General Secretariat, or groups dedicated to subsidies or territorial delegations.

2. Within the administration of EACAT Procedures, the UOs constitute a section of the Manager's Space

3. Filter that may appear in the Mailboxes section, when any of the entity's mailboxes are bounded by a UO. These filters include options such as Without UO , to select mailboxes without any UO assignment, and UO , to display all UOs associated with the entity.

1. People who work with specific permissions that define their profile and the actions they can perform within the platform.

EACAT has 2 types of users:

• Active : those who have valid permissions (such as basic, entity manager, lender, signatory, etc.) and can operate within EACAT Procedures.
• Inactive : those who have user permissions, but the entity manager has deactivated them, for example, in the event of medical leave.

2. Section dedicated to the management of users within the Manager's Space, covering both the administration of EACAT Procedures and AOC services.

3. Subsection dedicated to the management of users in relation to services or mailboxes within the administration of EACAT Procedures.