The Processing button appears in the procedures of a specific service that is in the Procedures Catalog . This button can be two-color, depending on whether or not it can be processed. The color green represents a free way to process and the color gray means that it can NOT be processed for any reason.

The reasons why the button is gray are as follows:

  • No service permits available . You need to check the roles from the Settings / My Space section. If they are not available, they must be assigned by the entity's user manager.
  • The procedure may not be on time . More information can be found in the Terms and Conditions section of the procedure description.
  • That the procedure is not available for your type of entity. If you are registered with more than one body within EACAT, you must check that you are in the body with which you want to process. The list of entities you are using appears at the top right of the screen.
  • The procedure is not initial . This is a type of procedure that requires the existence of an incoming shipment, prior to the procedure to be sent. In these cases, the answer must be processed based on the submission received in the My Procedures section.

It is important to know that after the manager assigns the relevant permissions , assuming that this is an initial procedure and that all other cases are discarded; the browser will have to be closed and reopened in order to start a procedure.

Once this has been done, the button for accessing the procedure or form will be green and can now be processed.